1. Global Shipping Coverage
We ship to all countries and regions worldwide. During checkout, and with your confirmation, the applicable shipping fees will be automatically added to your order total.
We work with reputable international carriers—including FedEx—to ensure secure and reliable global delivery. Shipping rates and delivery times vary depending on:
- Destination country or region.
- Order weight and total quantity.
- Selected shipping option.
- Total purchase amount.
After entering your delivery address at checkout, all available shipping methods will be displayed for your selection.
2. Duties, Taxes & Customs Charges
All international shipments are sent under a DDP (Delivered Duty Paid) shipping model, where applicable.
This means that import duties, VAT/GST, customs fees, and other applicable charges required for delivery to the destination country or region are included in the order total or otherwise covered by us.
- Customers will not be required to pay additional customs duties or import taxes upon delivery.
- We are responsible for arranging customs clearance and covering applicable import-related charges under the DDP shipping model.
- If any customs-related charges are requested from you at delivery, please contact us before making payment so we can assist.
Please note that customs inspections or processing procedures may still cause delays beyond our control.
3. Order Processing Time
Most orders are processed, cut, packed, and prepared for shipment within:
- 1–3 business days.
- This does not include weekends, public holidays, or carrier-related delays.
- Once dispatched, the delivery timeframe of the shipping method you selected will apply.
4. Packaging Methods
We package all orders securely to ensure safe international transportation.
4.1 Small Orders
- Fabrics are folded.
- Packed in a recyclable protective bag.
- Minor creases may occur from folding and can be removed with gentle ironing.
4.2 Large Orders
- Fabrics are rolled.
- Wrapped in a protective inner bag, then enclosed in an outer woven layer to improve durability during international transit.
Our packaging approach is designed to balance protection and efficiency for long-distance shipping.
5. Shipping Options & Delivery Estimates
We offer several international shipping options at checkout, handled through FedEx and other trusted global carriers.
5.1 Standard International Shipping
- Cost-effective.
- Longer transit time.
- Suitable for non-urgent orders.
5.2 Expedited International Shipping
- Faster delivery.
- Higher cost.
- Recommended for time-sensitive orders.
5.3 Delivery Time Notes
Delivery timeframes shown at checkout are estimated, and actual delivery may be affected by:
- Customs clearance delays.
- Weather-related disruptions.
- Public holidays.
- Temporary operational delays from the carrier.
- Delivery to remote or restricted areas.
These conditions may cause unavoidable delays beyond our control.
6. Business Days & Working Hours
Our operating hours are:
- Monday–Friday, 9:00 am–6:00 pm (GMT+8 · Beijing Time).
- Closed on weekends and public holidays.
- Shipping carriers, including FedEx, follow their own holiday schedules. Customers should consider these schedules when placing time-sensitive orders.
We are not responsible for delays caused by:
- Courier service holidays.
- Severe weather conditions.
- Customs delays.
- Force majeure events.
7. Shipping Assistance
If you have any questions, delivery requests, or special shipping instructions, please contact us:
Email: [email protected]
We will respond as soon as possible during business hours.
Login with Google