Customer Support

Privacy Policy

What personal information do you collect when I shop?

We only collect the basics—such as your name, email, address, and payment details—to process your order securely.
Do you share my information with third parties?

No. We never sell or trade your personal data. Your information is only used to complete your order and improve your shopping experience.
Is my payment information safe?

Yes. All transactions are encrypted and processed through trusted payment gateways to keep your details secure.
Can I update or delete my account information?

Absolutely. You can log in to update your details or contact our support team to request changes.
Do you use cookies?

Yes, we use cookies to improve site performance and personalize your experience. You can manage these in your browser settings.

Return & Exchange Policy

When will I receive my refund?

Refunds are processed once we receive and inspect the returned fabrics, usually within 3–7 business days.
Can I return fabrics if I change my mind?

We accept returns on unused, uncut fabrics within the stated return period. Customized or cut-to-order items may not be eligible.
How do I start a return or exchange?

Simply contact our support team or visit the Returns Portal to submit your request—we’ll guide you step by step.
Do I have to pay for return shipping?

In most cases, customers cover return shipping unless the item arrived damaged or incorrect.

Shipping Policy

What happens if my package is delayed?

If there’s a delay, our team will keep you updated. You can also reach out to us anytime for support.
Can I track my order?

Absolutely. Once your order ships, you’ll receive a tracking number to follow your package in real time.
Do you ship internationally?

Yes, we ship worldwide. Shipping costs and times vary depending on the destination.
How long will it take for my order to arrive?

Delivery times depend on your location, but most orders are shipped within 1–2 business days.

Warranty Policy

Does the warranty cover normal wear and tear?

No, the warranty applies only to defects upon delivery, not to damage caused by use, washing, or cutting.
How long do I have to report an issue?

Please report any fabric defects within 7 days of receiving your order so we can resolve the problem promptly.
What if I receive a damaged or defective fabric?

Contact us right away with photos, and we’ll arrange a replacement or refund as quickly as possible.
Do fabrics come with a warranty?

Yes, we guarantee that all fabrics are free from defects in material and workmanship at the time of delivery.

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