Global Fabric Wholesale wants you to be 100% satisfied with our fabrics and services. Therefore, if you are not satisfied with any product received from us, you may return the fabric within 15 days from the original invoice date. To be eligible for a return, your item must be in the same condition as when you received it, unworn, unwashed, uncut, or unused.
- Important Notice: Products sold as "Clearance," "Closeout," or "Sample" are not eligible for returns. Services such as "Rolling Freight" and other similar service fees are non-refundable. For international orders, "Customs/Duties" and "Brokerage Fees" are non-refundable and are the customer's responsibility.
- To ensure smooth shipping, refunds are not issued from 6 hours after ordering until the package is dispatched (during this time, warehouse personnel are cutting the corresponding meters from the whole fabric for the customer's order). If a customer selects the wrong specifications, color, quantity, or no longer wants the item within 6 hours after placing an order, they can request a refund. The merchant will process the refund within 2 business days, and the refund will be credited back to the customer's account.
- All returns are subject to a 20% cutting labor fee, and customers are responsible for returning the goods to us. Shipping fees incurred for returns are the responsibility of the customer, and shipping and handling fees for such returns are non-refundable. Please email us at support@globalfabricwholesale.com to obtain your return authorization and RMA number. Alternatively, you may submit a return request through our online return portal.
If your return is accepted, you will receive instructions on how and where to ship the package. Items returned to us without prior return authorization will not be accepted.
- Refunds will be issued upon receipt of the returned items and processed back to the original payment method. The appropriate account will be credited within two weeks. Original shipping fees are only refunded for defective items. Global Fabric Wholesale is not responsible for items lost or damaged during transit.
Damaged, Defective, or Incorrect Orders
- If you receive damaged, incorrect, or defective products, please contact us at support@globalfabricwholesale.com with photos of the fabric and your order number. We will assign a customer representative to assist you. Damage or defect reports must be made within 3 business days of receiving the fabric. Once approved, customers can choose a replacement or refund, and we will cover the return shipping costs.
Important Notice (Color Variations)
- We do not accept returns due to issues related to fabric stretch, hand feel, conceptual expectations, or pattern design.
- Please note that slight color differences may occur due to variations in display settings across different brands and models of phones, tablets, or computer monitors. Returns based on color discrepancies will not be accepted.
- If you have specific requirements regarding color accuracy, texture, hand feel, or pattern details, we strongly recommend purchasing a 10cm x 10cm fabric swatch before placing a full order. This allows you to confirm that the fabric meets your expectations.
Exchange
The quickest way to get the desired items is to return the items you have and purchase the new items separately once the return is accepted.
Under no circumstances are special order items eligible for return. We do not reship for international orders with errors.
Once approved, returns should be sent to: The following is the pickup address:
- Company: Global Fabric Wholesale
- Email: support@globalfabricwholesale.com
- Add: 8th Floor, No. 23 Xinghua Rd., Zhangcha St., Chancheng Dist., Foshan City, Guangdong, China.
- Zip code: 528051
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